Shipping & Returns

Retail Orders

• Processing Time: Orders are typically processed within 2–3 business days.
• Standard Shipping (U.S.): 3–7 business days once shipped.
• Expedited Shipping (U.S.): 2–3 business days (available at checkout).
• International Shipping: 7–14 business days, depending on location.
• Tracking: A tracking number will be emailed once your order ships.

Shipping Costs

• Shipping rates are calculated at checkout and vary by destination.
• Free shipping promotions (when offered) will be clearly noted at checkout.

Club Vonga Orders

• Lead Time: Custom production requires 4–6 weeks from order confirmation to delivery.
• Minimum Order: 100 units.
• Shipping Method: Bulk orders ship via ground freight or carrier service.
• Updates: Club coordinators receive tracking and delivery updates once shipments leave our facility.

Enterprise Orders

• Timeline: Enterprise implementations are broader activations, typically 6 months from kickoff to launch.
• Logistics: Apparel and activation materials are shipped according to your event or rollout schedule.
• Custom Coordination: Our team works directly with your logistics or events staff to ensure smooth delivery.

International Orders

• Available for both Retail and Club orders.
• Customers are responsible for duties, taxes, and customs fees charged by their country.
• Transit times may vary based on carriers and customs clearance.

Eligibility

• Return Window: Items may be returned or exchanged within 30 days of delivery.
• Condition: Items must be unused, unwashed, and unworn (except for trying on) with original tags and packaging.
• Exclusions: Final sale items, custom Club Vonga/Enterprise orders, and gift cards are not eligible.

How to Start a Return

Fill out the form below and we'll email you a prepaid return label.

Refunds

• Processing: Refunds are issued within 5–7 business days after we receive and inspect your return.
• Method: Refunds go to the original payment method.
• Shipping Costs: Original shipping charges are non-refundable. Return shipping is free if you use our prepaid label.

Exchanges

• Exchanges are processed as a return + new order.
• Once your return is confirmed, you'll receive store credit or a refund to place a new order.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days. We'll replace or refund at no cost.

International Returns

• International customers may return items within 30 days.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.